What Our Compliance Review Checks
We go through the parts of your website that usually carry the most risk: contact forms, quote requests, checkout pages, booking flows, newsletter signups, cookie notices, refund wording, terms links and privacy language. If your site collects personal information, takes online payments, or lets users register for a service, we look at the full journey from first click to final submission.
The review is practical and specific. We look for missing clauses, unclear consent wording, broken policy links, outdated notice wording and any gap between what your site says and what your documents actually cover. For businesses in Cape Town and elsewhere in South Africa, that includes POPIA alignment, PAIA support, direct marketing wording, ecommerce terms and the handling of online enquiries. You get a clear view of what is fine, what needs attention, and what should be updated first.
- Website copy checks for privacy, consent and terms references
- Form and checkout review for mandatory fields and notice wording
- Policy gap check for privacy, terms, cookies, refund and service documents
- Basic risk flagging for booking sites, subscription sites and ecommerce sites
How The Review Is Carried Out
We start with the material you already use, including your website pages, policy documents, forms, onboarding pages and any customer-facing notices. If needed, we also review screenshots or staging links so we can see the user journey in the same way a customer would. This is especially useful when a site has separate mobile and desktop layouts, or when forms behave differently on different pages.
Once we have the documents, we map them against the way your business works. A law firm, online retailer and coaching business do not need the same document set, so we look at your actual model rather than using a one-size-fits-all approach. We then produce a findings summary with practical next steps, grouped by priority. You will see what must be fixed now, what can wait, and what should be monitored as the business grows.
- Document intake and website link review
- Customer journey check across key pages and forms
- Issue mapping by priority and business impact
- Written findings summary with action points
What You Receive After The Review
The output is a clear report that tells you where your website wording is doing its job and where it is leaving gaps. We set out the risks in plain language and point out the exact pages or documents that need attention. Where a clause is missing, we identify what type of clause it should be and how it should function in your setup. Where wording is too broad or too thin, we explain why that matters.
You will also receive guidance on what to update first if you are working to a launch date, a new product rollout, or a funding round. For example, a business with online bookings in Claremont and recurring subscriptions in the CBD may need one order of priority, while a supplier selling nationally from Bellville may need another. The review helps you avoid patching only one section while the rest stays out of step, which often happens when documents are handled in bits and pieces.
- Written findings summary with priority levels
- Page-by-page notes on wording and document gaps
- Practical update guidance for legal pages and forms
- Suggested follow-up actions for compliance upkeep
Turnaround Times And Response Levels
Most standard Compliance Reviews are completed within 3 to 5 working days after we have everything we need. If the site is larger, has multiple booking flows, or includes ecommerce, subscriptions and member access, the review can take longer and we will tell you upfront. Urgent reviews can usually be handled faster when the scope is smaller and the documents are ready, but speed still depends on how much needs to be checked.
We work in a measured way because rushed compliance work tends to miss important details. That matters when websites have several forms, older terms that have never been updated, or policy pages that no longer match the business. If your team is preparing for a launch, campaign or platform change, we can structure the review around that date so the most urgent gaps are dealt with first. During load-shedding periods or busy trading weeks, we keep the process practical and communicate clearly on timing.
- Standard turnaround: 3 to 5 working days
- Complex sites: quoted after scope check
- Urgent review: subject to document readiness
- Priority sequencing available for launches and site changes
Pricing Approach And Scope Control
Our pricing is based on scope, not guesswork. A simple service business with a few pages and one enquiry form will need less review time than an ecommerce operation with checkout, shipping terms and account registration. That is why we usually quote after a quick scope check, so you know what is included before anything begins. If your site is split across several pages or has multiple document sets, we price the work according to the actual review load.
We can also structure the work in stages. Some clients want a basic review first, then a follow-up on updated terms or policy packs. Others want the review tied to a wider compliance review and document update plan. Either way, the aim is to keep the cost sensible and the scope clear. No one wants a surprise invoice because a site had four different forms hidden in the footer and one in the checkout flow.
- Quoted after a short scope assessment
- Pricing linked to site size and document volume
- Staged review options available
- Suitable for small businesses and larger teams
Maintenance Intervals And Ongoing Checks
Compliance is not a once-off task. Website wording can drift when a new service is added, a payment method changes, or a form collects new fields. We usually recommend a review every 6 to 12 months, and sooner if you change your customer journey, launch a new product, or start collecting different kinds of personal information. For businesses in sectors that move quickly, such as ecommerce or bookings, a shorter interval is often better.
If you are based in Gardens, Sea Point, Claremont, Paarl or anywhere else in South Africa, the same rule applies: check the site when the business changes. This is especially important when you update consent wording, add a subscription step, or switch to a new booking process. A regular review helps keep your terms and forms aligned, and it reduces the chance of stale language sitting on the site for years. It also makes future updates easier because the gaps are caught early, not after a complaint or customer dispute.
- Recommended review cycle: every 6 to 12 months
- Earlier review needed after product, service or platform changes
- Useful before launches, campaigns and rebrands
- Helps keep policy language current across pages and forms
Key facts
| Service type | Website compliance review and gap check |
|---|---|
| Typical turnaround | 3 to 5 working days |
| Pricing method | Quoted by scope, page count and document volume |
| Review focus | POPIA, PAIA, terms, privacy wording, forms and checkout flow |
| Maintenance interval | Every 6 to 12 months, or after major site changes |
| Coverage area | Gardens, Cape Town and businesses nationwide |
